Last updated: 6 September 2026
This Booking & Cancellation Policy explains how bookings, payments, cancellations, rescheduling and refunds are handled by Elevate Tutoring.
Please read this policy before making a booking.
1. Booking and Payment
Full payment is required at the time of booking to secure a tutoring session.
The price and duration of the session will be displayed during the booking process before payment is made.
A booking is confirmed once the booking process has been successfully completed and payment has been received.
2. Your Right to Cancel Online Bookings
If you book a tutoring service online, you may have a statutory right to cancel the contract within 14 days of making the booking without giving a reason.
If you ask for a tutoring session to take place during this 14-day cancellation period, you are requesting that Elevate Tutoring begins providing the service before the cancellation period has ended.
Where a service has begun during the cancellation period at your express request and you subsequently exercise your statutory right to cancel, you may be required to pay an amount proportionate to the service already provided.
Once a service has been fully performed, your statutory right to cancel may end where you expressly requested that the service begin during the cancellation period and acknowledged that you would lose your cancellation right once the service had been fully performed.
Nothing in this policy affects your statutory consumer rights.
3. Cancelling a Tutoring Session
Outside any applicable statutory cancellation rights, please provide at least 24 hours’ notice if you need to cancel a tutoring session.
Where at least 24 hours’ notice is provided, you can request to:
- reschedule the session to another available date and time; or
- receive a refund for the cancelled session.
You can cancel through your Elevate Tutoring account where this option is available, or contact me directly if you need assistance.
4. Cancellations With Less Than 24 Hours’ Notice
If you cancel less than 24 hours before the scheduled start of your session, a cancellation charge may apply.
This is because that appointment time has been reserved for you and I may be unable to offer it to another student at short notice.
Any amount retained will be reasonable and will reflect the loss caused by the cancellation. Where I am able to fill the cancelled appointment or otherwise reduce my loss, this will be taken into account when determining the amount retained or refunded.
This does not affect any statutory cancellation or refund rights that apply to your booking.
5. Rescheduling
Please provide at least 24 hours’ notice if you would like to reschedule your tutoring session.
Rescheduling is subject to availability.
A request to reschedule with less than 24 hours’ notice may be treated in the same way as a late cancellation where the original appointment cannot reasonably be filled.
6. Missed Sessions and Non-Attendance
If you do not attend your scheduled session and have not cancelled or contacted me beforehand, the booking will normally be treated as a late cancellation.
An amount may therefore be retained to reflect the loss caused by the missed appointment.
If exceptional circumstances prevented you from attending or contacting me, please get in touch. The circumstances will be considered reasonably and fairly.
7. Late Arrival
Please be ready for your tutoring session at the agreed start time.
If you arrive late, the session will normally still finish at its originally scheduled end time, as I may have other appointments or commitments afterwards.
If I am responsible for a significant delay, I will make reasonable arrangements to provide the tutoring time owed or offer an appropriate alternative.
8. If Elevate Tutoring Cancels a Session
If I need to cancel a tutoring session, I will give you as much notice as reasonably possible.
You will be offered the choice of:
- rescheduling the session to another mutually suitable date and time; or
- receiving a full refund for the affected session.
You will not be charged a cancellation fee where I cancel the session.
9. Online Tutoring
For online sessions, please ensure that you have a suitable device, internet connection and environment for the lesson.
If a significant technical problem prevents a session from taking place, please contact me as soon as possible.
Where appropriate, I will consider whether the session should be rearranged or refunded, taking into account the circumstances and the cause of the technical issue.
10. In-Person Tutoring
For in-person sessions, an appropriate and safe environment must be available for the lesson.
If circumstances at the agreed location mean that the session cannot reasonably or safely take place, I will discuss the available options with you.
11. Refunds
Where a refund is due, it will be returned using the original payment method where reasonably possible.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
Any cancellation charge or deduction will be reasonable and will take account of the loss actually caused by the cancellation and any reasonable steps that can be taken to reduce that loss.
Nothing in this policy limits your statutory rights.
12. Contact
If you need to cancel or reschedule a session or have any questions about this policy, please contact:
Elevate Tutoring
Saba Maqbool
Email: [email protected]
Telephone: +44 795 731 6591